Soothing Ice Face Roller - At Home Spa

Q: How long does shipping take?

A: Our products are usually shipped out in 24-48 Hours. Our products take 5-15 business days for delivery(depending on your country). Some holidays such as Christmas, New Years, Chinese New Year, etc. can affect processing and shipping times. During these times we strive to do our best although please allow for delays. 

Q. Do you offer international shipping?

A: Yes! We ship worldwide. Delivery times and shipping fees may vary depending on your location.

Q: Are your products safe for sensitive skin?

A: Yes! We use gentle, clean ingredients that are safe for most skin types—including sensitive. Always check the ingredient list and patch test if unsure.

Q: How can I track my order?

A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track it anytime from your account dashboard or by clicking "track order" on the main menu.


Q: Do I need an account to order?

A: No account is needed, but creating one allows you to track your orders, save your favorites, and speed up checkout.

Q: How can I contact customer support?

A: You can reach us anytime via our Contact Us page or email us at help@crystalclearbeauty.org. We typically respond within 24 hours.

Q: How can I get discounts or promos?

A: Join our mailing list for first access to new products, sales, and members-only promotions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@crystalclearbeauty.org. Please note that returns will need to be sent to the address given at the time of return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: you are responsible for the return shipping fees (except in special circumstances that are at the discretion of staff or applicable by governing laws), and a processing fee of 3% will be deducted from your order. 

Please note we cannot refund shipping fees as they are costs incurred to ship the product to you. If you are getting a replacement item, you will not incur an additional shipping fee. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@crystalclearbeauty.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as certain beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. You will receive a full product refund, not including shipping or processing fees mentioned above. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@crystalclearbeauty.org.

Please contact us at :

Email: help@crystalclearbeauty.org

 Phone number: +61 466624156, ensure you leave a message so that we get back to you